Return and Refund Policy
Our Return Commitment
Marvexiamesa sells marble dining tables exclusively to customers within Singapore. This Return and Refund Policy explains when a product may be returned, how a return is arranged, how returned products are assessed, and when an exchange or refund may be provided.
Our return procedures operate subject to applicable Singapore law, including the Consumer Protection (Fair Trading) Act 2003 (CPFTA), including statutory provisions concerning non-conforming goods commonly referred to as Singapore’s Lemon Law framework, and the Sale of Goods Act 1979. Nothing in this policy is intended to exclude or restrict any statutory right or solution that cannot lawfully be excluded.
30-Day Return Window
Customers have 30 days from the date their order is delivered to request an eligible return. The return period begins on the actual delivery date, not the order placement or shipping date.
A return request must be submitted within this 30-day period. Customers should contact Marvexiamesa promptly after discovering an eligible issue and provide their order information, contact details, and reasonable information that allows us to identify the reported problem.
When We Accept Returns
Our 30-day return policy applies when:
- The marble dining table arrives damaged; or
- The customer receives a product different from the product ordered.
Customers should reasonably preserve the product in the condition in which the issue was identified and cooperate with the collection and inspection process.
Natural marble contains inherent variations in veining, color, texture, pattern, and visual characteristics. Variations naturally occurring within marble are generally characteristics of the material and are not automatically considered product damage.
Change-of-Mind Returns
Marvexiamesa does not provide returns or refunds solely because a customer changes their mind after receiving the ordered product.
This change-of-mind restriction does not override rights available to consumers under applicable Singapore legislation. Where a product qualifies as non-conforming under applicable law, statutory solutions may remain available regardless of this policy.
Requesting Your Return
To request an eligible return, customers should email dining@marvexiamesa.com within 30 days after delivery. The request should include sufficient order information and a description of the damage or incorrect product received. We may reasonably request photographs or other information to understand the issue and arrange collection.
Once eligibility is established for inspection, Marvexiamesa will arrange collection from the customer’s delivery address. Customers are not required to pay a collection fee for an eligible return.
We do not impose a restocking fee on eligible returned products.
Collection and 24-Hour Inspection
After the returned marble dining table has been collected from the customer’s doorstep, it will be audited by Marvexiamesa. We require up to 24 hours following collection to inspect the product and assess the reported issue.
Inspection allows us to confirm whether the product is damaged or whether an incorrect product was supplied. Customers will be informed of the applicable resolution after the assessment is completed.
Our internal inspection process does not remove or diminish any mandatory consumer rights available under the CPFTA or other applicable Singapore legislation.
Exchanges
When inspection confirms that a marble dining table was delivered damaged or that an incorrect product was supplied, Marvexiamesa will arrange an appropriate exchange where the relevant replacement product is available in stock.
We will communicate with the customer regarding the sanctioned exchange and its fulfillment. Eligible exchanges will not attract a restocking or return collection charge.
If an appropriate replacement is unavailable, Marvexiamesa will provide a refund in accordance with the process below, subject always to any additional rights or solutions available to the customer under applicable Singapore consumer law.
Refund Process and Timing
When an eligible returned product has passed our inspection and an appropriate replacement is unavailable, Marvexiamesa will provide a refund. A refund may also be provided where required by applicable Singapore consumer law or where another statutory solution applies.
Eligible refunds are issued through bank transfer. Refund processing begins after the inspection has been completed and the applicable refund has been eligible.
After Marvexiamesa processes the bank transfer, the refunded amount may take up to 7 business days to appear in the customer’s account. The exact posting time depends on the customer’s banking provider and its processing procedures.
Marvexiamesa does not control delays caused solely by a banking provider after the refund has been processed. Nothing in this refund procedure limits or excludes any right or solution available to customers under applicable Singapore consumer law.
Legal Rights and Policy Transparency
This policy is intended to provide clear information concerning return eligibility, return costs, inspection, exchanges, and refund timelines. Our procedures will be applied consistently with applicable Singapore consumer legislation.
Return conditions presented on our website are intended to remain clear and consistent with this policy so customers can understand applicable eligibility requirements, return procedures, costs, exchanges, and refund arrangements before making a purchase.
Contact Marvexiamesa
For return, exchange, or refund requests, contact us at dining@marvexiamesa.com. Please provide sufficient order information so our team can identify your purchase and review your request efficiently.
Company Name: Marvexiamesa
Support Hours: Monday to Friday, 10AM to 7PM, SGT
How to Reach Us: dining@marvexiamesa.com