Shipping Policy
Shipping Overview
Marvexiamesa provides delivery services exclusively within Singapore for marble dining tables purchased through our website. This Shipping Policy explains our service area, shipping charges, order processing period, transit period, estimated delivery timeline, customer responsibilities, and procedures relating to delivery issues.
Our shipping practices are designed to provide customers with clear and accurate information before purchasing. Shipping arrangements are subject to applicable Singapore law, including the Sale of Goods Act 1979 and the Consumer Protection (Fair Trading) Act 2003 (CPFTA). Nothing in this policy limits any mandatory consumer right available under applicable Singapore law.
Where We Deliver
Marvexiamesa currently delivers orders only to addresses within Singapore. We do not offer international shipping or delivery to addresses outside Singapore.
Customers must provide a complete and accurate Singapore delivery address when placing an order. Customers should also provide accurate contact information so that delivery arrangements can be completed efficiently.
If we cannot reasonably deliver to a particular location because of access limitations or another material restriction, we will contact the customer to discuss the situation before completing delivery arrangements.
Free Shipping
Shipping is free for orders delivered within our supported Singapore service area. Customers are not charged a separate shipping, handling, logistics, or standard delivery fee for eligible orders.
Any material condition affecting an order will be communicated before fulfillment whenever applicable. Marvexiamesa does not intentionally conceal mandatory charges or present misleading shipping information.
Shipping charges, service coverage, and estimated delivery timelines displayed throughout our website and checkout process are intended to remain consistent with the information provided in this policy.
Processing and Shipping Time
After an order has been successfully placed, Marvexiamesa requires approximately 1 business day for product processing and shipping.
This period allows us to prepare the ordered marble dining table for dispatch and coordinate its shipment. The shipping period forms part of our total estimated delivery timeline.
Business days generally exclude weekends and Singapore public holidays. Orders received around weekends or public holidays may therefore begin processing on the next applicable business day.
Customers should ensure that all order and delivery information is accurate to avoid preventable processing delays.
Transit Time
After the product has been shipped, the estimated transit period is 1 to 2 business days.
Transit time refers to the period during which the dispatched order travels through the applicable delivery process before reaching the customer’s specified Singapore address.
Combining our approximately 1-business-day shipping period with the estimated 1 to 2 business days required for transit results in an overall estimated delivery timeline of 2 to 3 business days.
Estimated Delivery Timeline
Customers should ordinarily expect an eligible order to arrive within 2 to 3 business days after the order enters processing, subject to the conditions described in this policy.
The delivery timeline is an estimate rather than an assurance. Delays may occasionally arise because of transportation disruption, severe weather, public holidays, delivery access limitations, incorrect customer information, operational disruption, or circumstances reasonably outside our control.
When we become aware of a material delay affecting an order, we will make reasonable efforts to communicate relevant information to the customer.
Delivery and Customer Responsibilities
Under the Sale of Goods Act 1979, delivery obligations are determined by the applicable contract, and sellers required to send goods must comply with relevant delivery rules.
Customers are responsible for ensuring that the delivery address, telephone details, and other information submitted with an order are accurate. Because marble dining tables are substantial furniture items, customers should ensure reasonable access to the delivery location.
Upon receiving the product, customers should have a reasonable opportunity to examine it and determine whether it corresponds with their order.
Damaged or Incorrect Deliveries
If a customer receives a damaged marble dining table or an incorrect product, the matter will be handled under our Return and Refund Policy.
Eligible customers have 30 days from the date of delivery to request a return for a damaged or incorrect product. Change-of-mind returns are not accepted, subject to mandatory rights under Singapore law.
The CPFTA provides protections concerning unfair practices and additional consumer rights relating to qualifying non-conforming goods. Our shipping and return procedures do not override rights that cannot lawfully be excluded.
Delivery Information Transparency
Marvexiamesa aims to provide clear and accurate information about delivery coverage, shipping charges, processing periods, transit estimates, and other relevant delivery conditions before customers place an order.
Shipping information displayed on relevant product, checkout, and policy pages is intended to remain consistent. Customers who require clarification regarding delivery arrangements are encouraged to contact us before placing an order.
Shipping Questions
For questions regarding shipping, delivery status, delivery eligibility, delays, or order information, contact Marvexiamesa at dining@marvexiamesa.com. Please include sufficient order details to help us identify the relevant purchase and respond appropriately.
Company Name: Marvexiamesa
Support Hours: Monday to Friday, 10AM to 7PM, SGT
How to Reach Us: dining@marvexiamesa.com