Terms and Conditions
These Terms and Conditions govern purchases made from Marvexiamesa through our website. Marvexiamesa operates in Singapore and sells marble dining tables exclusively to customers within Singapore. By placing an order, you confirm that you have read, understood, and accepted these Terms and Conditions.
These terms are governed by Singapore law, including the Consumer Protection (Fair Trading) Act 2003 (CPFTA), its provisions concerning non-conforming goods commonly associated with Singapore’s Lemon Law framework, the Sale of Goods Act 1979, the Unfair Contract Terms Act 1977, and the Electronic Transactions Act 2010, where applicable. Nothing in these terms excludes rights that cannot lawfully be excluded.
2. Product Information and Availability
We aim to present product descriptions, dimensions, materials, photographs, prices, availability, delivery terms, and other relevant information accurately. Natural marble can contain variations in veining, shade, pattern, and surface appearance. Such naturally occurring variations do not automatically indicate a defect.
Product availability may change. If an ordered item becomes unavailable, we will contact the customer and explain the available resolution. We do not intentionally advertise unavailable products or make misleading statements about our products, pricing, identity, delivery, or return arrangements.
3. Orders and Contract Formation
Customers may place orders through our website using the available ordering process. An order represents a request to purchase the selected product. We may contact customers to verify order information before fulfillment.
Electronic communications and contracts are recognized subject to Singapore’s Electronic Transactions Act 2010. We reserve the right to decline or cancel an order where information is incomplete, inaccurate, fraudulent, or where fulfillment is not reasonably possible.
4. Pricing and Cash on Delivery
All applicable prices will be displayed clearly before an order is submitted. Marvexiamesa operates using a Cash on Delivery, or COD, payment model. Customers pay for their order upon delivery according to the amount agreed during ordering.
Customers will not be charged undisclosed mandatory fees. Any applicable costs and material purchasing conditions will be presented clearly before an order is submitted so customers can understand the amount payable and relevant terms before completing their purchase.
5. Shipping and Delivery
We deliver only within Singapore and provide free shipping on eligible orders placed through our website. No shipping fee is charged to the customer.
Our estimated total delivery timeline is 2 to 3 business days. We require approximately 1 business day to prepare and ship the product. Transit generally requires an additional 1 to 2 business days.
Delivery timelines are estimates and may be affected by circumstances reasonably outside our control, including transportation disruption, severe weather, access restrictions, or other operational events. We will endeavor to communicate material delays when reasonably possible.
Customers are responsible for providing accurate delivery details for large furniture deliveries.
6. Returns Eligibility
Marvexiamesa provides a 30-day return period beginning on the date the product is delivered. Returns are accepted only when the customer receives a damaged product or an incorrect product.
Returns are not accepted solely because a customer changes their mind, subject always to any non-excludable rights or solutions available under Singapore law.
Customers should contact us within the applicable 30-day period and provide relevant order details and reasonable information concerning the issue. We do not charge a restocking fee for eligible returns. We also do not charge customers for collecting an eligible returned item from the delivery address.
7. Inspection, Exchange, and Refunds
After an eligible returned product is collected from the customer’s doorstep, Marvexiamesa requires up to 24 hours to inspect its condition and verify the reported damage or incorrect delivery.
If inspection confirms that a product was delivered damaged or that an incorrect product was supplied, we will arrange an appropriate exchange where the relevant replacement is available. If an appropriate replacement is unavailable, we will provide a refund. A refund or another solution may also be provided where required under applicable Singapore consumer law. These procedures do not limit or exclude any statutory rights or relief available to customers.
For an passed refund, Marvexiamesa processes the refund through bank transfer after the 24-hour inspection period. Once processed, funds may take up to 7 business days to appear in the customer’s bank account, depending on the customer’s banking provider and its processing timelines.
8. Customer Responsibilities
Customers must provide accurate ordering, contact, and delivery information. Customers should inspect delivered products within a reasonable period and notify us promptly if they believe an item is damaged or incorrect.
Customers must not misuse the website, submit fraudulent orders, interfere with website functionality, attempt unauthorized access, or use our content for unlawful purposes.
10. Liability and Consumer Rights
To the extent permitted by Singapore law, Marvexiamesa is not responsible for losses arising from improper use, unauthorized alteration, or circumstances outside our reasonable control. Nothing in these terms excludes or restricts liability or statutory consumer relief where exclusion or restriction is prohibited by law.
Under the CPFTA, consumers have protections against unfair practices and additional rights concerning qualifying non-conforming goods. These Terms and Conditions must be interpreted consistently with mandatory statutory protections.
12. Governing Law, Changes, and Contact
These Terms and Conditions are governed by the laws of Singapore. Any dispute will be handled subject to applicable Singapore law and the jurisdiction of Singapore courts.
We may update these terms to reflect operational, legal, regulatory, or policy changes. Revised terms will apply from publication, subject to applicable law.
For order questions, returns, refunds, or concerns regarding these terms, contact Marvexiamesa directly at dining@marvexiamesa.com. We encourage customers to review these terms before placing each order.
Company Name: Marvexiamesa
Support Hours: Monday to Friday, 10AM to 7PM, SGT
How to Reach Us: dining@marvexiamesa.com